Section I: Foundations of Knowledge Media Chapter I Flexible Learning in an Open and Distributed Environment .........................................1 Badrul Khan, George Washington University Chapter II Modes of Openness and Flexibility in Cognitive Flexibility Hypertext Learning Environments ............................................................................................................... 18 Rand J. Spiro, Michigan State University, USA Brian P. Collins, Michigan State University, USA Aparna R. Ramchandran, Michigan State University, USA Chapter III Authentic Learning on the Web: Guidelines for Course Design .............................. 26 Jan Herrington, University of Wollongong, Australia Ron Oliver, Edith Cowan University, Australia Anthony Herrington, University of Wollongong, Australia Chapter IV Designing Community Learning in Web-Based Environments ................................. 36 Mercedes Fisher, Pepperdine University, USA Bonita Coleman, Valley Christian Schools, USA Paul Sparks, Pepperdine University, USA Cheryl Plett, Cerro Coso Community College, USA v Chapter V Intercultural Collaborative Project-Based Learning in Online Environments ......... 50 Karen L. Murphy, Western New Mexico University, USA Yakut Gazi, Texas A&M University, USA Lauren Cifuentes, Texas A&M University, USA Chapter VI We’ll Leave the Light on for You: Keeping Learners Motivated in Online Courses ....................................................................................................................... 64 Vanessa Paz Dennen, Florida State University, USA Curtis J. Bonk, Indiana University, USA Chapter VII Humanizing Learning-at-Distance: Best Practice Guidelines for Synchronous Instructors .................................................................................................................. 78 Kathleen Barclay, University of Phoenix School of Advanced Studies, USA Chapter VIII Storytelling as a Web-Based Workplace Learning Pedagogy ................................... 87 Nick Nissley, The Banff Centre, Canada Chapter IX Use of Virtual Exhibits for Promoting Informal Science Learning on the Webs of Science Centers .................................................................................................... 100 Leo Tan Wee Hin, Nanyang Technological University, Singapore R. Subramaniam, Nanyang Technological University, Singapore Chapter X Flexible Learning—Onsite! ...................................................................................... 111 Claus Witfelt, IT University of Copenhagen, Denmark Chapter XI Asynchronous Content Design for Flexible Learning: The Macro and Micro Level of Frameworks to Share Knowledge Online Between Professionals and Community ................................................................................................................ 117 Gülsün Kurubacak, Anadolu University, Turkey T. Volkan Yuzer, Anadolu University, Turkey Chapter XII Online Faculty Proficiency and Peer Coaching ....................................................... 127 Jason D. Baker, Regent University, USA Shauna Tonkin, Regent University, USA Chapter XIII What Do They Learn? ............................................................................................... 136 Carla R. Payne, Vermont College of Union Institute and University, USA vi Chapter XIV Mobile Learning Technologies ................................................................................. 147 Diane M. Gayaski, Ithaca College, USA Chapter XV Strategies for Sharing the ReMoTe: Changing the Nature of Online Collaboration ............................................................................................................. 154 Richard Caladine, University of Wollongong, Australia Brian Yecies, University of Wollongong, Australia Chapter XVI Integrating Multimedia Cues in E-Learning Documents for Enhanced Learning .................................................................................................................... 165 Ankush Mittal, Indian Institute of Technology, India Krishnan V. Pagalthivarthi, Indian Institute of Technology, India Edward Altman, Institute for Infocomm Research, Singapore Chapter XVII Interface Design for Web Learning ......................................................................... 179 Lorna Uden, Stafforshire University, UK Chapter XVIII Improving the Usability of Distance Learning Through Template Modification ............................................................................................................... 187 Linda L. Lohr, University of Northern Colorado, USA David A. Falvo, University of Northern Colorado, USA Erin Hunt, University of Northern Colorado, USA Ben Johnson, University of Northern Colorado, USA Chapter XIX Management of the Learning Space ......................................................................... 199 Susan M. Powers, Indiana State University, USA Christine Salmon, North Harris Montgomery Community College District, USA Chapter XX Ethical Issues in Web-Based Learning .................................................................... 210 Joan D. McMahon, Towson University, USA Chapter XXI Moving Toward the Implementation of Contextualized Educational Technology ..... 219 Esko Kähkönen, University of Joensuu, Finland Erkki Sutinen, University of Joensuu, Finland Chapter XXII Evaluation Strategies for Open and Distributed Learning Environments ............... 227 Thomas C. Reeves, The University of Georgia, USA John G. Hedberg, Macquarie University, Australia vii Chapter XXIII Components of Effective Evaluation in Online Learning Environments ................... 237 Steven R. Terrell, Nova Southeastern University, USA Chapter XXIV Flexible Assessment: Some Tensions and Solutions ............................................... 248 Chris Morgan, Southern Cross University, Australia Jenny Bird, Southern Cross University, Australia Chapter XXV Toward a Comprehensive Model of E-Learning Evaluation: The Components ......... 261 Curtis J. Bonk, Indiana University, USA Robert A. Wisher, U.S. Department of Defense, USA Matthew V. Champagne, IOTA Solutions, USA Chapter XXVI Evaluating Flexible Learning in Terms of Course Quality ...................................... 273 Betty Collis, University of Twente, The Netherlands Anoush Margaryan, University of Dundee, Scotland Chapter XXVII Assessing Online Collaborative Learning: A Theory, Methodology, and ToolSet ................................................................................................................ 283 Linda Harasim, Simon Fraser University, Canada Chapter XXVIII Evaluating the Flexibility of Learning Processes in E-Learning Environments ...... 295 Maia T. Dimitrova, Joint Information Systems Committee, UK Chapter XXIX Obstacles Encountered by Learners, Instructors, Technical Support, and Librarians ........................................................................................................... 307 Badrul Khan, George Washington University, USA Laura Cataldo, National Louis University, USA Ruth Bennett, National Credit Union Administration, USA Salvatore Paratore, George Washington University, USA Chapter XXX A Program Satisfaction Survey Instrument for Online Students ............................ 321 Badrul H. Khan, George Washington University, USA Henry L. Smith, San Jose State University, USA